SupportCalls with Outlook 2.5
An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. SupportCalls with Outlook is a complex Outlook add-on which offers many features in order to make calls easier.With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers your helpdesk to cut the overhead of manual tasks significantly while making it easier for team to work flexibly.SupportCalls is also available via web access - perfect for remote support staffs. Furthermore, end-users can submit new support requests via a web form, check status, or search through the knowledge base, all via a web browser for first level support. With the inbuilt statistics, support cases data can be displayed in grids, charts and graphs, enabling helpdesk managers to evaluate the performance of the helpdesk and in-turn ensures timely decision making for improved service.To sum up, SupportCalls improves the efficiency of your helpdesk to enable faster response time and higher productivity for your organization at lower operating costs. After all, the bottom line for your helpdesk team is for your end-users to receive better and timely service. Benefits for your organizationWork on support cases in your Outlook as if you would work on emailsTechnician Web Access - work on support cases via a browserSingle enterprise-wide view of support cases, callers and problemsLittle or no training requirement on the part of your support techniciansCentralized data storage on Microsoft Exchange - enable collaborationEnable integration with Active DirectoryCommon point-of-call for your end-usersStructured workflow for all helpdesk activityAutomate support request logging and notifications - no manual tasksHigher productivity and increased \"up-time\" for support staffs Organized state of cases means faster tracking requestsIdentify problem areas and increase helpdesk efficiency \"Do more with less\" - affordable one-time fee with enterprise license Benefits for your end-users Always in communication loop via automated email/messagingCaller Web Access - create, track, escalate or withdraw support requestInspires confidence to the helpdesk serviceA self-service knowledge base that act as first level supportCheck on the progress or status of the case via webRequest support in a standardized way through structured web form Case get resolved in a timely manner and hence customer satisfactionHere are some key features of \"SupportCalls with Outlook\":
Ссылка: http://www.assi..wnloads/SupportCallsSetup.exe
Ссылка: http://www.assi..wnloads/SupportCallsSetup.exe
Видео: